Thank you for shopping at PrintsInfo.com. We appreciate your business and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Our policy lasts [Number of Days, e.g., 30 days]. If [Number of Days] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Return:
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Have a receipt or proof of purchase.
Certain types of products cannot be returned, including:
- Customized or personalized items.
- Items that have been damaged or altered after delivery.
- Sale or discounted items.
2. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your refund is approved:
- A credit will automatically be applied to your original method of payment, within a certain amount of days.
- The processing time for a refund may vary depending on your bank or card issuer.
Non-Refundable Items:
- Gift cards or vouchers.
- Downloadable digital products.
- Items purchased on sale or promotion.
3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email] and send your item to: [Your Return Address].
5. Shipping for Returns
To return your product, you should mail your product
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Considerations:
- If the item was damaged during shipping, we may cover return shipping costs.
- If you are shipping an item over [Amount, e.g., $50], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
